100casino Privacy Policy – Our Commitment to Protecting Malaysian Players' Data

This Privacy Policy ("Policy") is published by 100casino and applies to all users who access or use the 100casino platform at 100casino.click, including our website, mobile app and all related services we offer.

As an online casino platform operating in Malaysia and serving Malaysian players, we are fully committed to complying with the Personal Data Protection Act (PDPA) 2010. This policy sets out exactly what data we collect, how it is used, who it may be shared with, and how you can control your own data.

By using the 100casino platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms stated, please discontinue use of our platform and contact us for assistance with account closure.

100casino collects personal data in two main ways — information you provide directly to us, and information collected automatically as you use our platform.

For compliance purposes KYC (Know Your Customer), we may request additional documents such as a copy of your MyKad, a recent utility bill or bank statement to verify your identity and address. All KYC documents are handled with the highest level of security.

100casino uses collected personal data solely for the following purposes. We will not use your data for any other purpose without your prior consent:

• Account Management: Create, verify and manage your player account on the 100casino platform.
• Transaction Processing: Processes deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX and other Malaysian payment methods of your choice.
• Legal Compliance: Complies with PDPA 2010 requirements, KYC procedures, anti-money laundering (AML) regulations and other mandatory reporting obligations.
• Platform Security: Detects and prevents fraud, multi-accounting, unlawful activity and any other security threats.
• Service Improvement: Analyses usage patterns to improve user experience, platform performance and game offerings.
• Service Communications: Sending important notifications relating to your account, transactions, changes to our terms, and security updates.
• Marketing (with consent): Sending you information about 100casino promotions, bonuses and offers — only if you have opted in to receive them.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide the necessary support.

100casino does not sell, rent or transfer your personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, we may need to share data with the following categories of third parties — each bound by strict data protection agreements:

• Payment Service Providers: Payment processors handling transactions via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX. Only the minimum data necessary to complete a transaction is shared.
• Game Providers: Companies such as Pragmatic Play, Evolution Gaming, and Microgaming that supply games to our platform. They may receive the technical data necessary to ensure games function correctly.
• Technology Service Providers: Cloud infrastructure providers, email services and customer support systems that assist us in operating the platform.
• Regulatory Body: Competent authorities in Malaysia where required by law, court order or valid legal process.
• Anti-Fraud Agency: Where required to investigate or prevent fraud, money laundering or related criminal activity.

100casino invests seriously in security technologies and procedures to protect your personal data. The security measures we have implemented include:

• 256-bit SSL Encryption: All communications between your browser and our servers are encrypted using the same technology as online banking platforms such as Maybank2u and CIMB Clicks.
• Data-at-Rest Encryption: Data stored in our databases is encrypted — meaning that even in the unlikely event of a breach, the data cannot be read without the decryption key.
• Strict Access Controls: Only 100casino staff who genuinely need access to specific data to carry out their duties are permitted to do so — in line with the principle of least privilege.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts.
• Regular Security Audits: We conduct regular independent security audits to identify and address any potential vulnerabilities.
• Two-Factor Authentication (2FA): Available to all player accounts as an added layer of security.

While we take all reasonable steps to protect your data, no system is 100% breach-proof. In the unlikely event of a data breach affecting your information, we will notify you within the timeframe required by law and take immediate action to contain the damage.

100casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Preference Cookies: Remembering your preferences — such as language, display settings, and game choices — for a more personalised experience.
• Analytics Cookies: Helps us understand how players use our platform so we can continuously improve our services. Data is anonymised.
• Session Cookies: Deleted automatically when you close your browser.

You can control or block cookies through your browser settings. However, disabling essential cookies may affect the functionality of the 100casino platform.

100casino retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Our data retention guidelines are as follows:

• Active Account Records: For the duration your account remains active and for a reasonable period following account closure.
• Financial Transaction Records: Minimum 7 years, in line with Malaysian tax and financial regulatory requirements.
• KYC Documents: Minimum 5 years from the date of verification or account closure, as required under AML regulations.
• Support Communication Records: 3 years from the date of last interaction.
• Security Log Data: 12 months for security investigation and fraud prevention purposes.

Once the retention period expires and there is no legal or business requirement for continued storage, your data will be securely deleted or anonymised.

Under Malaysia's PDPA 2010 and 100casino's commitment to player privacy, you have the following rights with respect to your personal data:

To exercise any of the rights above, please submit a written request to privacy@100casino.click including your full name and account number. We will process your request within 14 business days.

The 100casino platform is strictly for individuals aged 21 and above. We do not accept registrations from minors below the stipulated age limit, and we do not knowingly collect personal data from them.

Should we discover that personal data belonging to an individual under the age of 21 has been collected without parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

If you as a parent or guardian believe your child has registered on our platform without your consent, please contact us immediately at privacy@100casino.click.

100casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or platform operations. You will be notified of any material changes via email or an in-platform notice.

The latest version of this Privacy Policy is always available on this page. The most recent update date will be displayed at the top of the document. Your continued use of our platform after any amendments are published constitutes your acceptance of those changes.

If you have any questions, concerns or complaints regarding the privacy and handling of your personal data, please contact our Data Protection Officer:

• Privacy Email: privacy@100casino.click
• General Support Email: support@100casino.click
• Live Chat: Available on the platform, 24 hours a day, 7 days a week